Returns Policy

Return Policy

We want you to be happy with your purchase, so before making your decision, please consult with us to make sure you are getting the right product.

If you wish to return an item because you have changed your mind about your purchase, Buildmat will offer you an exchange voucher. You will be liable for the original delivery fee, as well as the new delivery fee for all exchanged products. If the item had free delivery then you will still be liable for the delivery fees paid by Buildmat. All goods must be in their original packaging, and you may be subject to a re-packaging fee of 20%. The item must be in a resalable condition. You must specify your intent to exchange your product within 7 days of purchase.

Buildmat reserves the right to assess each case individually and may refuse to provide an exchange based on condition of item being returned. Conditions of your exchange are as follows:

  • Provide proof of purchase. Your original Buildmat tax receipt is the best form of proof of purchase
  • Exchange voucher must be used within 3 months of dated voucher.
  • Exchange vouchers are not redeemable for cash.